Support & Contact

We're here to help you 24/7

Telegram Bot

Fastest way to get help. Available 24/7 with instant responses.

Open Bot

Use /support command

Email Support

Send us an email and we'll respond within 24 hours.

Send Email

support@valdevpn.com

Setup Guide

Step-by-step instructions for all devices and platforms.

View Guide

iOS, Android, Windows, macOS

Common Support Topics

Technical Support

Connection issues, setup help, configuration problems

Billing & Payments

Subscription questions, payment issues, refund requests

Account Management

Password resets, account deletion, profile updates

Server Issues

Slow speeds, server availability, connection drops

Expected Response Times

Telegram Bot

Instant to 1 hour

Email

Within 24 hours

Critical Issues

Within 2 hours

Other Contact Information

Privacy Inquiries

For data protection and privacy questions:

privacy@valdevpn.com
Abuse Reports

To report service abuse or violations:

abuse@valdevpn.com
Business Inquiries

For partnerships and business matters:

business@valdevpn.com
Legal Requests

For legal and compliance matters:

legal@valdevpn.com
Support Hours: 24/7 via Telegram Bot
Email support: Monday-Friday, 10:00-22:00 MSK